Competition Rules.

1. Overview

WinUTrips operates prize competitions for travel experiences, event tickets, and holiday packages. Our competitions are compliant with the UK Gambling Act 2005 as prize competitions (not lotteries), which require:

• A skill-based question that participants must answer correctly

All competitions are operated fairly and transparently. Each winner is drawn live by RandomDraws.com on Instagram and TikTok, and the result is published and verifiable on the competition page.

2. Eligibility

To enter any WinUTrips competition, you must meet ALL of the following requirements:

• Age: You must be at least 18 years old at the time of entry
• Account: You must have a valid WinUTrips account with a verified email address
• Identity: You must provide accurate personal information

The following persons are NOT eligible to enter:

• Employees of WinUTrips Ltd and their immediate family members
• Anyone directly involved in the operation of the competitions
• Anyone who has been banned from the platform for any reason

We reserve the right to verify your eligibility at any time. If you are found to be ineligible, your entries will be void and any prizes won must be returned.

3. How to Enter

To enter a competition:

1. Create an account or log in at winutrips.com
2. Browse available competitions and select one to enter
3. Select the number of tickets you wish to purchase
4. Correctly answer the skill question to proceed to payment
5. Complete payment via our secure checkout (powered by Stripe)
6. Receive confirmation of your entry by email

4. Skill Question

Each competition includes a skill-based multiple choice question. This is a legal requirement under UK law to qualify as a prize competition rather than a lottery.

• You must correctly answer the skill question to validate your entry
• Questions are designed to require knowledge or judgement to answer
• If you answer incorrectly, you may retry up to 3 times per session
• After 3 failed attempts, you will be temporarily blocked for 15 minutes
• The correct answer is determined by WinUTrips and is final

5. Tickets & Pricing

• All ticket prices are displayed in British Pounds (GBP) and include VAT where applicable
• Each competition has a fixed number of tickets available
• Each ticket is assigned a unique number from 1 to the total number available
• Ticket numbers are assigned automatically at checkout
• You can buy up to 50 tickets per competition; any bonus tickets are added on top of that limit
• Tickets are non-transferable between users

6. Bonus Tickets

We offer bonus free tickets when you purchase multiple tickets in a single transaction:

• Bonus tickets are automatically assigned random available numbers
• You can buy up to 50 tickets per competition; any bonus tickets are added on top of that limit
• Bonus tier thresholds may vary and are subject to change

7. Draw Process

The draw for each competition is conducted fairly and transparently:

7.1 Draw Timing

• Each competition has a stated draw date displayed on the competition page
• The draw will occur on the draw date OR when all tickets are sold, whichever comes first
• We reserve the right to extend the draw date if insufficient tickets are sold

7.2 Draw Method

• The winning ticket number is selected by RandomDraws.com, live on Instagram and TikTok, to ensure fairness
• The result is published on the competition page, and the winner is notified, within 24 hours of the draw
• The winning ticket number is verifiable against the published entry list
• The draw result is final and binding

7.3 Draw Records

• All draws are recorded in our audit log
• Proof of the draw (video, certificate, or screenshot) is retained for verification
• Draw results are published on the website within 24 hours

8. Winner Notification

Winners are notified and announced as follows:

• The winner is notified by email to the address registered on their account within 24 hours of the draw
• Winners are announced on the website with a partially anonymised name (e.g., "J. Smith from London") and the winning ticket number
• Winners may also be announced on our social media channels with their consent
• If a winner does not respond to notification within 14 days, a new draw will be conducted

9. Prize Claiming

To claim your prize:

1. Respond to the winner notification email within 14 days
2. Confirm your identity by providing a copy of a valid photo ID (e.g., passport, driving licence) and, for travel prizes, the passport details we need to make the booking
3. Confirm the email address where we should send your booking confirmation, e-tickets or vouchers
4. Complete any additional verification required for high-value prizes

9.1 Important Notes

• Prizes cannot be exchanged for cash
• Prizes are non-transferable
• If a prize becomes unavailable, we may substitute it with an item of equal or greater value
• We reserve the right to void a win if the winner is found to be ineligible

10. Prize Fulfilment

Our prizes are travel and experience packages — flights, hotels, event tickets and city breaks — so nothing is posted to you. Instead, we arrange the prize in the winner's name:

• We contact the winner directly by email and/or phone within 7 working days of the draw to begin arranging the prize.
• The winner provides the details we need to issue the prize in their name — typically their full legal name exactly as shown on their passport, date of birth, and any information the airline, hotel or event organiser requires.
• Flights, accommodation and event tickets are booked or issued in the winner's name by us or our travel partners. Where a prize includes event tickets, they are provided in line with the issuer's rules (for example FIFA, UEFA or the NBA), which may restrict resale or transfer.
• Travel dates are subject to availability and to any booking window or blackout dates shown on the competition page. We will work with the winner to confirm dates within the stated period.
• The winner is responsible for holding a valid passport and any visas or travel documents required, and for meeting the entry requirements of the destination. We cannot be held responsible if a winner is unable to travel because of missing or invalid documents.
• The prize includes only what is listed under "What's in the box" on the competition page. Anything not listed — such as travel insurance, additional meals, spending money or personal expenses — is the winner's responsibility.
• The winner must respond to arrange their prize within 30 days of being contacted. Prizes are personal to the winner and cannot be exchanged for cash unless we state otherwise.

11. Cancellation & Refunds

11.1 Competition Cancellation

We reserve the right to cancel a competition before the draw takes place. If a competition is cancelled:

• All participants will be notified by email
• Full refunds will be issued automatically to the original payment method
• Refunds are typically processed within 5-10 working days

11.2 Ticket Refunds

Tickets are non-refundable once purchased. Because each entry is for a specific competition with a scheduled draw date, the 14-day right to cancel that applies to some online purchases (the Consumer Contracts Regulations 2013) does not apply to competition entries. You may still be entitled to a refund:

• If the competition is cancelled before the draw (see 12.1)
• If a technical error or duplicate charge affected your purchase

This does not affect your statutory rights under the Consumer Rights Act 2015 where a service we provide is faulty or not as described.

12. Disputes

• Any dispute regarding the outcome of a draw must be raised within 7 days of the draw
• Disputes should be submitted in writing to [email protected]
• We will investigate all disputes and respond within 14 days
• Our decision on any dispute is final, subject to your statutory rights
• Draw records and audit logs are available for review in case of disputes

13. Legal Compliance

Our competitions are operated in compliance with:

• UK Gambling Act 2005: Our competitions qualify as prize competitions, not lotteries, due to the skill question requirement
• Consumer Rights Act 2015: Your statutory consumer rights are protected
• UK GDPR & Data Protection Act 2018: Your personal data is handled in accordance with our Privacy Policy
• ASA/CAP Advertising Codes: All promotional material complies with advertising standards

14. Contact

If you have any questions about our competition rules, please contact us:

• Email: [email protected]
• Disputes: [email protected]

For full terms of use, please refer to our Terms & Conditions.